How can I return my order?
If you aren’t happy with your order, just post them back to us and we’ll refund your order within 3 working days once we’ve received it.
Return Address:
Online Blinds
Unit 20
Brunswick Industrial Estate
Newcastle upon Tyne
NE13 7BA
How long will it take for my made to measure blind to be posted?
We aim to get all orders out as quickly as possible. To view up to date despatch times, visit our ‘Despatch Times‘ page.
Who is going to be delivering my blinds?
We use both ParcelForce and Royal Mail for posting out your orders.
How long will it take for my order to arrive once it’s been despatched?
Royal Mail is used for smaller items, such as components and single replacement slats. These are posted out on a 1st class service.
ParcelForce we use for everything else. If you order is larger than 1.3m it will be sent out on a 48 hour service, otherwise everything is posted next day.
For more information visit our ‘Shipping and Delivery‘ page.
How do I know if the blind I am buying is Child Safe?
When it comes to choosing your new blinds, making sure they are safe for your children is of the utmost importance. Visit our ‘Child Safety‘ page for more information.
How do I measure my window?
We’ve got all the measuring information on our ‘Measuring Guides‘ page. However if you need any more advice, or our page doesn’t cover the question you’re asking just get in touch. Either send us a message on our messenger plugin, email us via hello@onlineblinds.co.uk, or give us a call on 01914477130.
How do I fit my blinds?
In all of our parcels, you’ll receive a fitting pack tailored to the blinds that you’ve ordered. If you have any questions about fitting, or haven’t received your fitting pack send us a message on our messenger plugin, email us via hello@onlineblinds.co.uk, or give us a call on 01914477130.